Terms and Conditions

Welcome to [Your Store Name]. These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing or making a purchase from our site, you agree to be bound by these Terms. Please read them carefully.

Use of Our Website

You must be at least 18 years old to use our website or make purchases.
You agree to use our site for lawful purposes only and not to violate any local, state, or federal laws.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

Products & Orders

All descriptions, images, and prices of products are subject to change without notice.
We make every effort to display products accurately, but colors may vary depending on your device.
Submitting an order constitutes an offer to purchase. We reserve the right to accept or reject any order.

Return and Refund Policy

Eligibility for Returns

Items must be returned within 7 days of delivery.
To be eligible, items must be unused and in their original packaging.
Certain items are non-returnable, including:
- Gift cards
- Final sale or clearance items
- Any personalized items

2. Return Process

Contact us at shop@rubywicks.com with your order number and reason for return.
We will provide you with return instructions and, if applicable, a return shipping label.
Ship your item back to us within 7 days after approval.

3. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.
If approved, your refund will be processed to your original payment method within [5–10 business days].
Shipping fees are non-refundable unless the return is due to our error (damaged or incorrect item).

4. Exchanges

No exchanges

5. Damaged or Incorrect Items

If you received a damaged, defective, or wrong item, contact us within 7 days of delivery for a replacement or full refund at no cost to you.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error.
We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost return shipments.

7. Contact Us

For questions about returns, please reach out to:
📧 shop@rubywicks.com
📞267-259-3269