Eligibility for Returns
- Items must be returned within 7 days of delivery.
- To be eligible, items must be unused and in their original packaging.
- Certain items are non-returnable, including:
- Gift cards
- Final sale or clearance items
- Any personalized items
2. Return Process
- Contact us at shop@rubywicks.com with your order number and reason for return.
- We will provide you with return instructions and, if applicable, a return shipping label.
- Ship your item back to us within 7 days after approval.
3. Refunds
- Once your return is received and inspected, we will notify you of approval or rejection.
- If approved, your refund will be processed to your original payment method within [5–10 business days].
- Shipping fees are non-refundable unless the return is due to our error (damaged or incorrect item).
4. Exchanges
5. Damaged or Incorrect Items
- If you received a damaged, defective, or wrong item, contact us within 7 days of delivery for a replacement or full refund at no cost to you.
6. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost return shipments.
7. Contact Us
For questions about returns, please reach out to:
📧 shop@rubywicks.com
📞267-259-3269